Survey background
At Cultural Care Au Pair, our priority is to provide the highest quality experience for our host families and au pairs. Since our program began over 20 years ago, we have found that the feedback provided by our program participants has been instrumental in allowing us to become the largest of the U.S. government-approved au pair sponsors as well as a leader in the au pair program community.
In a continued commitment to gathering feedback in a more systematic way, we developed an extensive customer satisfaction survey which was launched in the spring of 2008. Developed in partnership with Discovery Surveys, Inc., this survey seeks to understand the host family perspective on being a part of the Cultural Care program from how they feel about our printed materials to how they rate the quality of care they receive from their au pair. Our families embraced this new way to share their opinions, and their comments, positive or negative, continue to help us shape the future of our program and enhance the experience of our participants. The results have been incredibly insightful and we look forward to launching this survey each Spring and Fall of every year and developing ways to respond to the growing and changing needs of the Cultural Care host family.
In a continued commitment to gathering feedback in a more systematic way, we developed an extensive customer satisfaction survey which was launched in the spring of 2008. Developed in partnership with Discovery Surveys, Inc., this survey seeks to understand the host family perspective on being a part of the Cultural Care program from how they feel about our printed materials to how they rate the quality of care they receive from their au pair. Our families embraced this new way to share their opinions, and their comments, positive or negative, continue to help us shape the future of our program and enhance the experience of our participants. The results have been incredibly insightful and we look forward to launching this survey each Spring and Fall of every year and developing ways to respond to the growing and changing needs of the Cultural Care host family.
Survey details
In an effort to better understand the experiences that Cultural Care host families have at each stage of their program participation as well as to take steps to improve the quality of the services we provide, we launch a customer satisfaction survey to every host family currently hosting an au pair in the fall and spring of each year. Cultural Care uses an independent survey company, Discovery Surveys, Inc., to develop our Customer Satisfaction surveys and to certify the results.
After a three week window of time, the survey period concludes and the results are analyzed so that we can utilize the abundance of information host families provide in order to commit as an organization to specific ways to improve the host family experience. | What do we ask our host families?
The customer satisfaction survey is organized into 7 sections:
A. General information B. Initial contacts with Cultural Care Au Pair C. The au pair selection process D. Your au pair E. Support from your local childcare coordinator F. Support from the Cultural Care Au Pair office staff G. Overall evaluation Review all questions of our Customer Satisfaction Survey. When do we send the survey?
The survey is emailed once every year to host families who are currently hosting an au pair in their home.
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